Do you want to join one of the most high-tech software and high potential companies in Ålesund? Our mission is to change the world by empowering forward-thinking cities to co-create the best place to live.

AugmentCity AS is part of the software company OSC AS and specializes in offering innovative technology for smart cities development. We are developing rapidly and to support our customer success, placing Augment City in the position as the #1 software solution for sustainable city, we are looking for a Customer Success manager.

You will be a part of the project engineering team supporting our customers with the day-to-day use of their digital twin cities, helping them achieve their sustainable ambitions. Since this is a new position, you will be shaping the future of Augment City for customer success, creating the standard and the processes that will make us succeed.

Accountabilities and tasks

• Assist customers with setting up and navigating our software 
• Build close relationship with our super-users, partners to ensure success with our product
• Promote the value of our solution through demo and training
• Create and maintain customer documentation and training material

• Collaborate with our sales team for upsell of services and licenses
• Collaborate with the product development team to feedback customer insight.

Qualifications and experience

The right candidate holds:

• A background in customer service, sales, account management, software support, product training or related services.
• Bachelor degree or equivalent in relevant field

• Experience from software or tech companies is preferable.
• Experience in 3D environment, including computer gaming is a plus.

Competence and profile

Proactive mindset in supporting our client to achieve their ambition. You are result oriented and motivated by creating a different way of working for our customers.

The right candidate will:

• be both responsible and solution oriented.
• be known as an energetic and structure person and a team player.
• hold excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.

• Have technical ability to become a product expert
• hold excellent skills in English and Norwegian, orally and in writing.

OSC and Augment City offer

• Positive, enthusiastic, and innovative colleagues

• Competent, dynamic and flexible working environment
• Team oriented culture
• A visionary company open to changes
• Competitive terms and conditions
• An ambitious organisation scaled for growth

About OSC and Augment City

OSC is a software company, developing and selling applications and customized solutions for simulations and visualizations in offshore vessel operations. OSC is based in Ålesund Norway together with Augment City AS (daughter company). Through Augment City we are making a tool with the UN for politicians, industry and citizens to better understand the consequences of their decisions.

OSC has an ambitious growth strategy and our vision is “Improving reality” through our mission “Improving reality by bridging humans and data through simulation and visualization”. OSC and Augment City is located with more than 50 employees in total at NMK (Norsk Maritimt Kompetansesenter) in Ålesund.

“Augmenting the future”

Read more at: https://augmentcity.no/ and https://osc.no/ 

Please apply before August 29th.